Shipping + Returns
All orders are shipped via UPS or USPS. Please make sure to double, no triple check to make sure all your information is correct before finalizing your transaction during checkout. You will receive a shipment confirmation email with a tracking number once the package has been shipped. Evercoast Candles is not responsible for loss or damages to items after the package has been shipped. Please contact UPS or USPS for any issues regarding shipped packages.
Due to COVID-19, USPS deliveries have been delayed. Please be mindful of this information as you choose your shipping option. We will do our best to make sure that we package and ship out your package as soon as we can, but some things are out of our hands during this time :(
Unfortunately, due to COVID-19, we are not accepting any returns or exchanges. If there is something wrong with your order, please contact us here and we would be happy to get in touch with you.
If for some reason your package returns to our studio, please get in touch with us. We will be happy to re-ship your package with a small reshipment fee. Once the package leaves our studio, we won't be able to make any alterations to your shipping label so please make sure you check your information.
We work hard to make sure that your package is packed securely with enough padding so that your candle arrives safely. However, in the case your candle does arrive damaged, please get in touch with us and send us the following to firstname.lastname@example.org:
- A photo of the damaged product
- A photo of the package as you received it
Once we get this information, we will file a claim with USPS/UPS and send you a replacement product. Please hold onto the damaged product until USPS/UPS approves of the damage claim.